Know Before You Go
01
Cancellation/No-Show Policy
Strict 16-hour policy; cancel via your MindBodyOnline (MBO) account or email us at info@brightstarpilates.com 16 hours prior to the start time of the class. Late cancels incurs a forfeited class with exceptions for illness or quarantine. Failure to attend a class without providing prior explanation will result in a $15 fee.
02
Studio Entry
Group class entrance is at 493 Sanchez St. Private session entrance is at 495 Sanchez St. The studio will be open 5 minutes in advance of your class start time for you to settle in and find a station.
03
Late Arrival Policy
To ensure your safety and the quality of the class, we ask that all clients arrive on time. Each class begins with a guided warm-up, which is essential for preparing your body and helping prevent injury. Late arrivals (more than 5 minutes past the start of class) miss this important warm-up, creating a safety concern. In addition, entering after class has started can be distracting for both the instructor and the clients who are already focused on their session. For these reasons, late entry is not permitted.
04
Clothing & Changing Facilities
Please wear clothes you can easily move in and socks to class, preferably with sticky soles. Find great options for socks online or check with us; we often have them for sale by the front desk. We have 1 bathroom and a dressing room for your convenience.
05
Best Practices
Please prioritize your safety; meet with a private instructor if you have specific health concerns. Instructors may restrict class entry for your safety. Introduce yourself, discuss any injuries, and ask for guidance on equipment if needed.
What Level is Right for Me?
A Guide for New Clients
Do I have to take the Foundation Level class before joining other classes?
Yes, our Foundation Level class is the entry point for most new clients. It introduces you to our studio, instructors, equipment safety, and the core principles of Pilates—focus, control, and breath